Best of the Northland

Duluth Grill

In spite of truly staggering number of first-time and repeat customers who pass through Duluth Grill’s door, the cornerstone of their business is customer service. “We want to see everyone smiling at the end of their meal”, offers owner, Tom Hanson. If Tom and Jaima Hanson haven’t written the book on hospitality, they could have. Jaima has been in the service industry for nearly four decades, “I have always considered it an honor and privilege to serve. People are spending their hard-earned money in our restaurant, and it is important they know we value them. It doesn’t matter if it’s a dignitary or a homeless person, they are all valued and treated with respect.” In training staff, the Hansons make sure that a strong work ethic and valuing the customer is instilled in each of their employees. Tom Hanson added, “We do not serve a thousand customers a day. We serve one customer a thousand times a day.” Apparently it’s working, because business for the Duluth Grill continues to boom not merely because of its superior fare, but also because of its superior service.

Runner Up: Va Bene